The SANY Heavy Industry Co (KENYA) LTD (SANY) has been recognized with the 2016 Excellent After-Sales Service Supplier Award for its contribution to the Mombasa-Nairobi project.
The 480-kilometer Mombasa-Nairobi Railway is Kenya's largest infrastructure project since its independence in 1963. It will cost an estimated US$3.8 billion and potentially increase the country's GDP by 1.5%.
The annual award, given by the project contractor, China Road and Bridge Corporation, honors the service provider who renders outstanding contributions to the Mombasa-Nairobi project. Among a dozen companies, SANY won the recognition by ranking first with the score of 97.45.
SANY has supplied a total of 120 units of construction machines in this project, including concrete pumping equipment, crawler cranes, truck cranes, excavators, and road rollers, valued over US$15 million.
SANY sent its service engineers team on-site to provide around-the-clock support, as well as carry out periodic inspections of machines and render optimal technical solutions to ensure that machines were in full flow operation, keeping the project timelines on track. Three warehouses for accessories were established to support the supply chain.
"What we are concerned about most is our customers' satisfaction," SANY's service manager in Kenya stressed. Guided by the service strategy of "technology, inspection, training and communication", SANY service engineers have been continuously improving their service skills to sort out customers' difficulties.
The construction of the railway has not been without its challenges, as construction teams were confronted with tough geological conditions involving extremely hard rock.
"The award not only represents confidence in SANY's after-sales service, but also gives us great encouragement. SANY will try its best to ensure that the project is successfully completed," Li Lei, General Manager of SANY North Africa business unit said.
After its completion, the railway will connect Kenya's capital Nairobi to Mombasa, the largest port in East Africa, shortening the journey to almost 4 hours.